MacOS Mojave & Catalina - Accessibility Issues

Support Team

Last Update 3 år siden

If you are having trouble with your webcam, microphone access and taking screenshots, it may be a permissions problem with your MacOS.


MacOS Mojave and newer versions add the camera and microphone to the app permissions panel. Prior to this update, app permissions only included accessing your location, contacts, photos, calendar, and reminders. 


Review which apps have permission to access your webcam or microphone by going to System Preferences > Security & Privacy, and click the Privacy tab at the top.

 

You will have to explicitly give notarized apps -- including Deskcove -- the permission to use your camera. If you have ever received a notification that said, "Deskcove would like to access camera" and you pressed "Don’t allow" this may be saved in your settings. It could have been saved from a previous time, so it might be a good idea to double-check.

1. Make sure the application is in the applications folder

2. Open the Deskcove application

3. Navigate to System Preferences > Security & Privacy click Privacy Tab

4. Find Accessibility on the left list.

5. Check and uncheck Deskcove.

6. This may prompt you to quit Deskcove. click Quit Now

7. When the application is closed Check the Deskcove application.

8. Repeat these steps for Camera and Screen Recording

9. Deskcove should now have full permission to operate on the older versions of MacOS. 


If you continue to run into issue please feel free to contact our support team.

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